10jill Privacy Policy —
Your Data, Your Rights, Our Promise

1 About This Privacy Policy

This Privacy Policy describes how 10jill ("we," "us," "our") collects, uses, stores, and protects the personal information of members and visitors who use the 10jill platform at 10jill.best and any related mobile interfaces.

This policy applies to all personal data collected through your registration, account activity, deposits, withdrawals, gameplay, customer support interactions, and any promotional participation on 10jill.

This policy forms part of our overall agreement with you, alongside our Terms and Conditions and Responsible Gaming Policy. By using 10jill, you confirm that you have read and accepted this Privacy Policy.

10jill complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. We are registered with the National Privacy Commission (NPC) as required under Philippine law.

2 Data We Collect and How We Collect It

10jill collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and in limited cases, information received from third-party verification services.

Information you provide directly:

• When you register an account: name, date of birth, email address, mobile number.
• When you complete identity verification: government-issued ID, proof of address.
• When you make a deposit or withdrawal: payment method details, transaction amount.
• When you contact support: the content of your communications with our team.
• When you participate in promotions: any additional information required to enter or claim a bonus.

Information collected automatically:

• Device and browser information: device type, operating system, browser version.
• Network information: IP address, approximate geolocation derived from IP.
• Platform usage: pages visited, games played, session length, click patterns.
• Cookie data: session identifiers, preference settings, analytics identifiers.

Information from third parties:

• Identity verification providers used to confirm your age and identity as required by law.
• Payment processors such as GCash, Maya, and banking partners, to confirm transaction status.
• Fraud prevention and anti-money laundering (AML) screening services.

3 How We Use Your Personal Data

10jill uses your personal data only for the purposes described here. We do not use your data for any purpose that is incompatible with what you agreed to at registration.

• Account creation and management: To set up and maintain your 10jill account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via your chosen Philippine payment method — GCash, Maya, InstaPay, PESONet, BDO, BPI, UnionBank, or card.
• Regulatory compliance: To meet our legal obligations including age verification, anti-money laundering (AML) checks, and responsible gaming requirements.
• Customer support: To respond to your queries, resolve disputes, and improve our support quality over time.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of 10jill for all members.
• Security and fraud prevention: To detect and prevent unauthorised access, cheating, money laundering, and other prohibited activities.
• Personalisation: To tailor your experience on 10jill — for example, showing relevant promotions based on the games or sports you engage with most.
• Marketing communications: To send you promotional emails or SMS messages about 10jill offers — only if you have opted in to receive these. You can opt out at any time.

4 Sharing Your Personal Data

10jill does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this policy.

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC services receive identity documents you submit as part of the verification process.
• Game providers: Our licensed game software partners receive anonymised or pseudonymised gameplay data necessary to run games correctly and detect cheating.
• Regulatory and law enforcement authorities: We disclose data to relevant Philippine authorities when required to do so by law, court order, or regulation — including the National Privacy Commission and AMLC.
• Security and fraud prevention services: AML screening and fraud detection partners receive data necessary to perform their function in protecting the integrity of the platform.

5 Cookies and Tracking Technologies

10jill uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how members use the site. Here's what we use and why:

• Essential cookies: Required for the platform to function — login sessions, security tokens, language preferences. Cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: Used to understand how members navigate the platform, which games are most popular, and where technical issues may occur. Data is aggregated and anonymised.
• Preference cookies: Remember settings you've configured — such as your preferred deposit method or notification preferences.
• Marketing cookies: Used only if you have consented to personalised marketing. These help ensure the promotions you see are relevant to your interests on 10jill.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of 10jill.

6 How Long We Keep Your Data

10jill keeps your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods we follow are:

• Active account data: Retained for as long as your account is active on 10jill.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine AML regulations.
• Identity verification documents: Retained for as long as your account is active plus a minimum of 5 years after closure.
• Customer support communications: Retained for 3 years from the date of the last communication.
• Marketing preferences: Retained until you update or withdraw your consent.

When data is no longer required and retention periods have expired, 10jill securely deletes or anonymises it. Anonymised data may be retained for longer periods for analytical purposes.

7 How We Protect Your Data

Protecting your personal information is something 10jill takes seriously. We maintain comprehensive technical and organisational security measures, including:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive stored data, including financial records and identity documents.
• Strict access controls ensuring only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication (2FA) options for member accounts to add an extra layer of login security.
• Continuous monitoring for suspicious access patterns, unusual transaction behaviour, and potential breaches.
• Incident response procedures to detect, contain, and notify members and authorities in the event of a data breach, as required by Philippine law.

While no online platform can guarantee absolute security against all threats, 10jill continuously reviews and improves its security posture. If you notice any suspicious activity on your account, contact support immediately at support@10jill.best.

8 Your Data Rights as a Filipino Member

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 10jill. We respect and honour these rights fully.

To exercise any of these rights, contact our Data Privacy Officer at support@10jill.best with the subject line "Data Privacy Request." We will acknowledge your request within 3 business days and respond in full within 30 days as required by law.

9 Children's Privacy

10jill is strictly an adult platform for users aged 18 years and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18.

If we become aware that a minor has registered on the platform or provided personal data without parental consent, we will immediately close the account, delete all associated data, and refund any deposits to the original payment method.

If you believe a minor has accessed or registered on 10jill, please contact us immediately at support@10jill.best so we can take prompt action.

10 Updates to This Privacy Policy

10jill reviews and updates this Privacy Policy periodically to reflect changes in our practices, the services we offer, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify all registered members via email and/or in-platform notification at least 7 days before changes take effect.
• In the case of significant changes to how we use your data, seek fresh consent where required by law.

Your continued use of 10jill after a policy update takes effect constitutes your acceptance of the updated policy. We recommend bookmarking this page and reviewing it periodically.